Customer Support Consultant (SAAS Company)

Languagenut supports Primary and Secondary schools with digital language learning solutions.

We're currently used by over 900,000 students and 3,000 schools in 82 countries.

Working from our brand-new office in the South Lanes, Brighton you will work across our business supporting Sales, Customer Success, Development and Marketing teams, so you'll get the experience of a how a SAAS business works from product concept, design, development and launch. 

We’re seeking 2 proactive individuals with strong organisation and communication skills to start to build a newly created client services team!

You will have on-the-job training and gain experience across all areas of our "Customer Team", including: Sales, Onboarding, Customer Success, Renewals, Engagement, Marketing, Customer Support, Research, Analysis, At-Risk and Product Development.

We offer a comprehensive package of benefits including: a company wellbeing budget for the year dedicated to Languagenut employees, Cycle to Work Scheme, Summer and Christmas Party + monthly company events. Our open plan offices encourage a social environment with cross-team support.

What your day to day will look like

• Following up with warm leads via email and phone
• Support the customer success team with school onboarding, engagement and renewals
• Working with the sales team to identify purchasing trends in the market to re-position Languagenut products
• Analysing user data to identify schools potentially at risk of churning
• Creating marketing lists based on school groups, multi-academy trusts, regions and products
• Uploading class-lists and teacher lists on behalf of schools
• Booking demos and teacher training sessions for the CS and Sales members
• Supporting teachers getting started on a free trial of Languagenut
• Answering product related questions or queries
• Producing data for the monthly team meetings
• Helping home-users set-up their accounts

Experience we’re looking for:

• Experience in a customer facing role in either sales, support or customer service within a software or services company
• Worked to individual targets and KPIs
• Experience working with Excel, Word and a CRM system

Desirable experience:

• Experience demoing a software or service through a screen share
• Speak a second language
• Experience in the education sector
• Maths degree or experience in data analysis

Our interview process:

• Interview with the Sales and Customer Success team
• You will be given a task to complete in your own time to be submitted the next day
• Interview with the Chief Revenue Officer or Chief Financial Officer

Job Type: Full-time

Salary: Up to £24,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Sick pay
• Wellness programme

Ability to commute/relocate:

• Brighton: reliably commute or plan to relocate before starting work (required)

Experience:

• sales/customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)