Customer Support Consultant (SAAS Company)

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Languagenut supports Primary and Secondary schools with digital language learning solutions.

We're currently used by over 900,000 students and 3,000 schools in 82 countries.

Working from our brand-new office in the South Lanes, Brighton you will work across our business supporting Sales, Customer Success, Development and Marketing teams, so you'll get the experience of a how a SAAS business works from product concept, design, development and launch. 

We’re seeking 2 proactive individuals with strong organisation and communication skills to start to build a newly created client services team!

You will have on-the-job training and gain experience across all areas of our "Customer Team", including: Sales, Onboarding, Customer Success, Renewals, Engagement, Marketing, Customer Support, Research, Analysis, At-Risk and Product Development.

We offer a comprehensive package of benefits including: a company wellbeing budget for the year dedicated to Languagenut employees, Cycle to Work Scheme, Summer and Christmas Party + monthly company events. Our open plan offices encourage a social environment with cross-team support.

What your day to day will look like

  • Following up with warm leads via email and phone
  • Support the customer success team with school onboarding, engagement and renewals
  • Working with the sales team to identify purchasing trends in the market to re-position Languagenut products
  • Analysing user data to identify schools potentially at risk of churning
  • Creating marketing lists based on school groups, multi-academy trusts, regions and products
  • Uploading class-lists and teacher lists on behalf of schools
  • Booking demos and teacher training sessions for the CS and Sales members
  • Supporting teachers getting started on a free trial of Languagenut
  • Answering product related questions or queries
  • Producing data for the monthly team meetings
  • Helping home-users set-up their accounts

Experience we’re looking for:

  • Experience in a customer facing role in either sales, support or customer service within a software or services company
  • Worked to individual targets and KPIs
  • Experience working with Excel, Word and a CRM system

Desirable experience:

  • Experience demoing a software or service through a screen share
  • Speak a second language
  • Experience in the education sector
  • Maths degree or experience in data analysis

Our interview process:

  • Interview with the Sales and Customer Success team
  • You will be given a task to complete in your own time to be submitted the next day
  • Interview with the Chief Revenue Officer or Chief Financial Officer

Job Type: Full-time

Salary: Up to £24,000.00 per year


  • Cycle to work scheme
  • Employee discount
  • Sick pay
  • Wellness programme

Ability to commute/relocate:

  • Brighton: reliably commute or plan to relocate before starting work (required)


  • sales/customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Similar searches: Brighton and Hove, Customer Service, eLearning