E-commerce Customer Service Assistant

POSITION - E-COMMERCE CUSTOMER SERVICE ASSISTANT

5 DAYS PER WEEK / 36hrs

PERMANENT

START DATE: IMMEDIATE

PURPOSE OF THE ROLE:

We are looking for a friendly and enthusiastic Customer Service Assistant for our online women's clothing business. The role will involve dealing with all customer queries & issues via email, online chat and telephone. Also, assisting the E-commerce & marketing team with the day-to-day functioning of the website. The role is located at our office in Kemptown, Brighton, UK. E-commerce experience is welcomed but not essential.

MAIN RESPONSIBILITIES:

• Customer service - answering customer emails/phone calls and queries
• Working with other members of the E-commerce team to ensure our website is functioning efficiently
• Liaising with our 3rd party warehouse in regard to customer deliveries and returns
• Corresponding with our PR team & sending out styles to influencers/bloggers
• Processing returns

You will need to have:

• Fluent language skills required in English; you must speak and write fluently
• Customer service experience is welcome but not essential
• Be a team player, organised and a good multitasker
• Be reliable and consistent
• Flexible attitude and ability to take initiative
• Excellent eye for detail

What we need to see in you:

• Friendly
• Organised
• Team Player
• Keen eye for detail

Please include a Cover Letter detailing why you would be the ideal candidate for this role.

Job Types: Full-time, Permanent

Application deadline: 18/05/2023

Expected start date: 22/05/2023 - 01/06/2023

Salary: £20k-£24k