Account Manager - Cobb Digital

Brighton and Hove

Closing date: 20/12/2017

Cobb Digital - based in New England House, Brighton - offers a full array of digital marketing services, tailored to deliver growth for our clients. We take great pride in the level of service and communication that we offer, and our team of experts work closely together, ensuring all marketing channels are pulling in the same direction.

Our clients think of us as an extension of their marketing team, sharing expertise, strategies and experience that enables them to make the highest possible return on investment. In addition, we pride ourselves on an extremely high level of customer service.

We work with a number of clients across a range of industries, specialising in health, retail and business-to-business.

Job Description:

We're now recruiting for an Account Manager - a crucial role in the delivery of excellent results and service for our roster of clients.

The successful applicant must be passionate about the ever-changing world of online marketing, be able to keep a roster of clients happy and communicate superbly both internally and externally. We foster a fun and creative environment, but we are fast-paced and need an applicant that can deliver to demanding deadlines. The candidate will have a do-what-it-takes attitude and be a self-starter.

You will be working in a fun and lively office, where there is rarely a dull moment, and be part of a growing agency with a client list that includes a number of household names.

You'll also have the opportunity to learn from marketing professionals that are at the top of their game, with dedicated time set aside for your learning and development.


Skills Range:
  • Setting and monitoring service level criteria
  • Managing a positive relationship with clients
  • Showing Cobb Digital in a positive light at all times
  • Fixing any concerns clients have with campaign performance
  • Educating the client where necessary
  • Keeping the client fully up-to-date on campaign progress
  • Managing the expectations of each client through your understanding of digital marketing theory and communicating by telephone, email and face-to-face meetings
  • Asking happy clients for referrals to new businesses
  • Demonstrating a thorough understanding of each client's business targets, objectives, challenges and business strategy
  • Demonstrating a strong understanding of the industry your clients operate in
  • Ensuring all client work is correctly planned out and allocated in Tempora two months in advance
  • Managing any changes necessary in Tempora
  • Using Tempora to effectively track and report on the margin and delivery of all client campaigns
  • Using Tempora data to track and manage any over-service on client campaigns
  • Effectively managing the amount of over-service required to win increased fee at an acceptable ROI
  • Ensuring all work is delivered on time to all clients
  • Managing all work required from our clients to ensure timely delivery of our campaigns
  • Working with the discipline teams to ensure all campaigns planned for clients hit target and provide demonstrable benefit to their roles and business
  • Agreeing all KPIs with clients for every campaign and ensuring they are correctly tracked and reported on, on a regular basis
  • Working with your team to accurately budget for any third party or media expenses that might be needed throughout the length of the campaign
  • Managing all invoicing and POs raised for every campaign
  • Keeping track of performance against KPIs at all times and proactively recommending fixes to any slip in performance
  • Ensuring every client has a comprehensive campaign planner and status report to track progress and delivery of work
  • Ensuring all clients have informative KPI reports with actionable insight that are sent on time every month
  • Including relevant knowledge on status calls and within status reports to reinforce Cobb Digtal's expert status and help campaign decisions
  • Recording all time spent on client or Cobb Digital in Tempora
Person Specification:

The person we're after is…

  • A self-starter who can work independently to get things done to a high standard
  • Results-driven
  • Able to juggle multiple projects
  • Able to think creatively

… with experience of:

  • The digital marketing sector
  • Managing a number of clients/suppliers
  • Working with Google docs, Google Analytics and other marketing software
  • Reporting
  • Making customers happy
Key Area: Account Handling 15-1199.09Account Handling
Salary: Negotiable
Attendance: Full-Time
Additional Information:

21 Days holiday
Social events
Pension after six months
Private healthcare after six months
½ day volunteering leave


No agencies please

Please mention that you found this job on the Wired Sussex website


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