Client Success Executive - Kineo

Brighton and Hove

Closing date: 21/06/2019

Kineo is a market-leader in the elearning industry. We’re growing fast and are busy expanding our global presence. Our motto? ‘Stirring things up’ – we love doing what we do! Kineo has been providing learning solutions for over ten years and part of City & Guilds for almost five. We help the world's leading businesses and organisations improve performance through learning and technology, providing a wide range of world-class elearning, consultancy, development and support services. We partner with clients all over the world, with offices in the UK, APAC, South Africa and the US.

Job Description:

Kineo's Services team are looking to grow by recruiting a Client Success Executive to support a number of our clients in using our products, as well as the wider team in ensuring clients have a great experience of Kineo.

You’ll play an important role in ensuring customer satisfaction and retention, meaning that the ability to communicate clearly, and a tenacious, can-do attitude will be key to your success.

Kineo is a global workplace learning company that helps businesses improve their performance through learning and technology. Located in the centre of Brighton, we provide best in class e-learning, learning portals, and Learning Management Systems (LMSs) to the clients the likes of Barclays, Tesco, Easyjet, and Sony.

Skills Range:

You'll have an intelligent approach to identifying and solving problems, with a proactive attitude and ability to think laterally. Remaining calm under pressure, you must be comfortable handling several threads of work simultaneously, being able to apply accuracy and attention to detail at all times. Finally, with good skills in using Microsoft Office applications, you should more generally be interested in technology, particularly online software systems.

Person Specification:

You'll need experience of organising and coordinating business processes, activities and administrative tasks, and of liaising with customers. This experience should also include ‘reporting outwards and upwards’. With excellent written and verbal communication skills, you should be able to liaise confidently with people at all levels, and you'll need to be able to plan and prioritise with a focus on deadlines.

Key Area: Customer Service Customer Service
Salary: Competitive
Attendance: Full-Time

No agencies please

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