Graduate Case Handler - Momenta Group

Closing date: 25/06/2019

Job Description:

What’s the Role?

Our client, a “Big Four” Professional Services firm, is looking for Graduate Case Handlers to join an existing high-profile pension case handling project in Gatwick. Working as part of a dynamic large-scale operation in the financial services industry, you will be responsible for supporting a high-quality team carrying out administration and telephony support for a major financial service provider, as part of a Past Business Review related to retirement options.

Tell me more:

Start date: April, May & June 2019
Location: Gatwick, West Sussex commutable from London, Brighton and Guildford
Salary: £23,000 and incremental pay increase at the 6 month point plus bonuses for top performers.
Duration: 12-month fixed term contract

The benefits for you:

You’ll be working on a technical review project run by a global consultancy and advisory firm where you can advance your experience and develop new skills.

  • A competitive salary, with incremental pay increases and bonuses for top performers
  • A dynamic and encouraging working environment
  • Support throughout your role, including a detailed training & accreditation programme with support from skilled professionals
  • Career development
  • Financial support to obtain the RQF Level 4 Diploma in Regulated Financial Planning

Your day-to-day activities will include:

  • Providing efficient and timely administrative support for a major pension provider during the review of products they have sold
  • Working with a wide range of systems to manage and update data, ensuring to recording key information
  • Assist with customer contact via inbound and outbound calls from customers and/or third parties regarding the annuity sales review
  • Information gathering where required
  • Handling inbound written correspondence and performing the necessary action for the customer query;
  • Supporting the updating of customer records, capture of data and information to redress calculations; and
  • Other relevant ad-hoc tasks that are deemed appropriate.


Skills Range:

What knowledge, skills & experience we need:

  • A minimum 2:2 Degree (obtained or predicted grade)
  • Confident telephone skills and communication (polite, clearly spoken and articulate) and have strong literacy skills as you will also be contacting customers by letter
  • Strong numerical and decision-making skills
  • Ability to multi-task between several systems
  • Able to work autonomously and as part of a wider team
  • You should be driven, flexible and able to work to targets and take ownership of workload
  • Experience working within financial services is beneficial.
Key Area: Account Handling 15-1199.09Account Handling
Salary: £23,000
Attendance: Full-Time

No agencies please

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