IT Support Technician - Curve IT

Brighton and Hove

Closing date: 31/07/2019

Curve IT is a technology and communications company based in central Brighton. Our aim is to deliver impactful IT solutions in a friendly and engaging manner. We specialise in IT consultancy; wireless networking; managed IT services and support.

Our portfolio of clients is extensive and diverse, from the world’s tallest moving observation tower, British Airways i360, through to the residential developer, Essential Living.

Job Description:

Curve IT are looking for an experienced Support Technician to work as part of a team on our busy helpdesk and implementing IT solutions as required. You will be looking after a wide and varied client base, providing a professional support service.

We are rapidly growing company with high aspirations and are looking for people that are enthusiastic and motivated, with a flexible approach and who enjoy achieving team goals.

 

• Providing excellent customer service and support to clients.

• Logging all service requests.

• Fault finding and complete resolution of faults on all systems and associated hardware/software as required.

• Managing the lifecycle of incidents and requests, escalating them as appropriate and closing them when the customer is satisfied with the outcome.

• Maintaining and supporting servers, network devices, desktops, laptops, telephony devices, printers and any other IT hardware and software

• Setting up new IT at client sites

• Any other ad hoc duties as required

 

 
Skills Range:

• Strong knowledge of Microsoft desktop and server software

• Strong knowledge of Microsoft Exchange Server and Outlook

• Strong knowledge of Office 365 and Azure

• Apple Mac knowledge

• Excellent knowledge of networks and networking, DNS, VLANs, etc

• Experience with Group Policy

• Strong knowledge of scanners, printers and other business hardware

• Strong knowledge of business software applications including Office, AV, backup, etc

• Knowledge of WiFi technologies

• Excellent communication skills. Able to talk to customers in a user-friendly way

 
Person Specification:

• A passion for technology with the desire to expand your knowledge and learn new things

• Calm and methodical

• Good communication skills. Able to talk to customers in a user-friendly way

• Great time management and organisational skills, able to priorities tasks

• Punctual

 
Key Area: IT Support 15-1151.00IT Support
Salary: Competitive
Attendance: Full-Time
 
 

No agencies please

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