Member Service Coordinator - Wired Sussex

Brighton and Hove

Closing date: 01/11/2017

Wired Sussex is a Brighton based membership organisation focused on helping digital, media and technology companies to create, innovate and grow.
We pride ourselves on being a unique business with a wide range of support and advice services which our vibrant, creative and collaborative members can use to strengthen and grow both individual businesses and the sector in Brighton and surrounding Sussex.
Joining Wired Sussex means joining a team at the heart of this. We are professional individuals all passionate about the work we do, where we live and the digital, media and technology businesses which make up our sector. We have been called a ‘hub and initiator for the digital tech community’ however, it is the businesses we support which make the sector in Brighton what it is.

Job Description:

The most important measurement of success to Wired Sussex is that our members’ thrive and prosper. This role is central to ensuring that happens, acting as an initial point of contact for those interested in membership, those using (or having problems using) their membership and those who want to discuss elements of their membership and the services we offer.

 

The Member Services Coordinator supports the Wired Sussex community to ensure they know about and receive the benefits of their Wired Sussex membership including the events, talent support and business growth activities. This requires a detailed knowledge of what we offer our members and why, and an understanding of the make-up, needs and challenges of our membership community.

 

The Member Services Coordinator is usually the first person that a member talks to when they have a question or a problem (whether that is on the phone, by email or in-person), so you need to be knowledgeable, personable and efficient. The role also means that you often have a unique understanding of how we might improve on what we do and how we do it, so that we can support our members more effectively. Consequently, you will be encouraged to share those insights with others in the organisation.

 

Typically, you will be giving guidance and insight into how to use our member services to attract talent to their company, create effective job ads, promote their business, access client opportunities, find workspace, or engage with our programmes of business support (like the Digital Catapult). You will be encouraged to learn how to use proactive media (such as blogs, newsletters, and social media) to communicate our organisation and its member services.

 

Fast paced and responsible, this position requires an ambitious and proactive person who will want to grow with the role as our organisation moves forward into the next stage of its development.

 

The Member Services Coordinator will report into the Head of Member Services.

Core aspects of the role include:


Membership

  • Reporting on membership activity - new members, renewals, leavers
  • Oversee email enquiries (member information, renewals, pin requests, general enquiries)
  • Manage our online Workspace offer
  • Control the LinkedIn page
  • Oversee the member press releases
  • Develop relevant content for Wired Sussex events (breakfast workshops, skills summit etc) and for online dissemination (blogs etc)


Jobs Board

  • Control the jobs board administration (CV’s, pin requests, enquiries, posting jobs for recruiting companies)
  • Advise jobseekers on using the site.g. Signing up for alerts, where to find relevant videos etc
  • Advise recruiting companies (job descriptions, salary banding, extra promotional tools)
  • Auditing and compiling mailing lists
  • Social Media around job postings and marketing offers
  • Representing / promoting jobs board at other jobs fairs, etc.
  • Drafting and distributing a regular newsletter about recruitment
  • Develop relevant content for Wired Sussex events (breakfast workshops, skills summit etc.) and for online dissemination (blogs etc)
  • Project support:
  • Sending out stall holder details, liaising with exhibitors and collating data for our annual Talent Festival
  • Deliver our skills services, activities and programmes (e.g. for the Talent Festival) and when appropriate, support the development of funding bids for them
 
Skills Range:

We are looking for a self-starter to make this role their own. Whilst demonstrating the skills required we are searching for someone who is:

  • Outgoing
  • Good at team work
  • Great administration and organisational skills
  • Engaging – personable, friendly, professional and interested
  • Ambitious – looking to embrace the role and grow it
  • Confident on the phone
 
Key Area: Office/Administration 43-9199.00Office/Administration
Salary: £18-21k pa depending on experience
Attendance: Full-Time
 
Additional Information:

Working at Wired Sussex not only puts you at the heart of the community, right around the corner from North Laine in a creative and collaborative workspace with a friendly team, we also like to make sure everyone is happy in their workplace.

We offer:

  • Competitive salary
  • Pension contributions
  • 25 days holiday
  • Professional development training programme
  • Cycle to work scheme
  • Social fund for team activities and outings

 

 
 

No agencies please

Please mention that you found this job on the Wired Sussex website

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