Product Manager - TrustedHousesitters Ltd

Brighton and Hove

Closing date: 11/06/2018

TrustedHousesitters is an award-winning, subscription business that is revolutionising the way people travel. We help home and pet owners find trusted sitters to care for their home and pets while away.

Job Description:

About Us:

TrustedHousesitters is an award-winning subscription based business that is revolutionising the way people travel. Our global online platform, TrustedHousesitters allows home and pet owners to connect with trusted and verified sitters who pet sit for free in exchange for a place to stay.

At the heart of the Sharing Economy, TrustedHousesitters offers a win-win for members and their pets. We love the fact that we’re genuinely enriching lives by connecting real and caring people for mutual benefit. We give owners the freedom to travel with complete peace of mind, knowing that their pets are cared for by a loving sitter whilst they’re away. Sitters are able to stay for free, in amazing locations all over the world whilst enjoying the companionship of pets.

We’re cited by the world’s media as providing the market’s leading pet care solution and enabling a new trend in travel. We’ve won a Webby Award and a Lovie for Best Social and Community website, Richard Branson’s Virgin Media #VOOM Great Award 2016 and placed on this year’s Inc 5000 to name just a few of our accolades.

What we’re looking for:

To support our ambitious business goals, we’re expanding our Product Team, led by a Chief Product Officer to drive our next stage of explosive growth.

We’re seeking a talented and enthusiastic Product Manager to work with an in-house team of UX/UI Designers, Data Analysts and Engineers to help us revolutionise our on site experience and develop a world-class product and features.
The Acquisition Product Manager is ultimately responsible for delivering the best user experience spanning web, mobile and app with the goal of acquiring new members.
The successful candidate will have great technical understanding, a natural tenacity for continual improvement, ruthless prioritisation ability, be data obsessive, and be highly focussed on the end user experience.
We work at a fast-pace and promote a ‘build, test and learn’ culture around our product. To this end, you’ll be continuously developing creative ways to meet visitor’s needs, using a balance of quantitative and qualitative data to drive decisions.
You’ll deep dive into the economics of our platform and speak to visitors to understand friction points and deliver product features that solve needs while meeting business objectives.
You will be the business owner of the store-front roadmap, comfortable with product management tools (like Aha!) to keep on track.
This is a truly career defining role for someone passionate about product management looking for an opportunity to drive forward a product that genuinely changes lives, enables pet lovers the freedom to travel in a business which is really going places!

Skills Range:

To us, Acquisition is defined as a new or returning visitor choosing to join TrustedHousesitters for their pet care and travel needs.
Reporting directly to the CPO, you’ll be responsible for developing our store-front offering which will include the following:

  • Be the owner of the store-front products and features, including web and app
  • Build and manage a prioritised roadmap of product features to advance conversion rates
  • Deliver initiatives and features to further drive conversion rates
  • Conduct regular user testing with our users to optimise the end user experience
  • Communicate the product vision, concepts and ideas to the Engineering team, providing context and the ‘why’ to upcoming features
  • Liaise with product marketing teams to ensure all initiatives are joined up and on-brand
  • Work with data analysts to evaluate the platform, leveraging these insights to inform product decisions
  • Running continuous and rigorous multi-variant testing, interpreting the results and turning into insightful and actionable learnings
  • Measure store-front success KPIs and metrics, reporting to all key stakeholders regularly
  • Fully understand our personas and how the product works for them
  • Be the voice of the new visitor during product development
Person Specification:
  • Experience of product management, delivering end-to-end product requirements for customer facing products
  • Experience of designing and building digital user interfaces and features
  • Ruthless prioritisation skills. Experience and ability to make tough decisions that drive forwards our product
  • Test & Learn is part of your DNA
  • Experience of building products across web, mobile and app
  • International experience would also be useful, as would a track record in scaling a solution across multiple territories
  • Excellent verbal & written communication skills
  • In depth understanding of agile methodologies, having implemented processes to optimise delivery cycles
  • Passion for making a real impact on our members’ lives
  • Data driven with strong analytical and quantitative skills to identify and present opportunities and also measure success
  • True passion for TrustedHousesitters’ mission and values!
Key Area: Production Management 15-1199.09Production Management
Salary: Competitive
Attendance: Full-Time
Additional Information:

Company benefits:

  • A vibrant and welcoming informal atmosphere in our Central Brighton office
  • The chance to be part of a supportive team in a fast-growing company
  • Competitive salary
  • 25 days’ holiday, plus additional time to go pet sitting
  • Access to third party rewards and incentives
  • A free membership to TrustedHousesitters to enjoy the amazing value our service has to offer
  • Fun, sociable events in and out of our office space. We love heading to the beach for a BBQ in the summer, we have table tennis, drinks and lots more!

No agencies please

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