Project Co-ordinator - Me Learning Limited

Shoreham-By-Sea

Closing date: 14/11/2017

Founded in 2006, Me Learning is passionate about online learning and currently serves Local Authorities, schools, charities and other organisations with high quality courses. We put learning excellence at the centre of what we do, combining it with technical innovation to give our content teams the tools they need to make great eLearning experience. We do this with an overarching aim of achieving simplicity and efficiency in the tools, products and processes we create.

You will be joining a team that takes great pride in their ability to delight customers and our culture is described as empowering – freedom to innovate and wow our customers.

Job Description:

We are looking for a motivated and organised individual who wants to take their first steps into a project support role to help deliver first-class e-learning courseware to our high-quality standards and on time and budget.

Your primary focus will be supporting the courseware team in the efficient development and delivery of varied e-learning courses from the hand-over into the team to the release into our customer environments and beyond.

You will produce and update basic project documentation to company standards, ensure the project scope is properly documented and monitor the project’s activities to ensure development and testing are kept on track, working closely with the internal team, external and internal customers and contractors.
You will ensure that all deliverables are signed-off by the relevant stakeholders and take care of all administrative tasks throughout the release process.

Post go-live, you will collaborate with the helpdesk to ensure bug fixes are understood and prioritised and review customer feedback, comments and suggestions and log these for review to improve existing processes and content.

Over time, there is an expectation that you will have a wider role assisting with the Quality Assurance of the courseware before and after release, ensuring that Me Learning’s quality standards are always met.

 

Key role responsibilities

  • Support bespoke customer and “off-the-shelf” development projects, working with internal and external stakeholders, teams and contractors and ensure timely and quality communication to all parties
  • Schedule, attend and minute project meetings
  • Produce, update and distribute basic project documentation (such as project plans, checkpoint reports and project initiation documents based on company templates)
  • Keep track of and co-ordinate all activities within the development lifecycle
  • Liaise with the helpdesk to understand the severity and urgency of required bug fixes and ensure that these are prioritised, implemented and communicated
  • Monitor and log customer feedback, comments and suggestions for review by the product board
  • Complete administrative tasks to ensure required processes before and after course releases are followed
 
Skills Range:

• Dynamic, focused and motivated person with a ‘can do’ attitude
• Exceptional and effective verbal and written communication skills in English
• Excellent administration, time-management and organisational skills and attention to detail
• Process-driven: Ability to work independently following agreed processes
• Strong dedication to delivering outstanding levels of customer care and support
• Demonstrable experience of Microsoft Office Suite; Word, Excel, Power Point

Desirable skills

• Experience of working closely with customers and/or internal stakeholders
• Ability to suggest improvements to mature departmental development processes
• Understanding of the e-learning industry or the software development lifecycle
• Basic knowledge of project management principles

 

 
Key Area: Project Management Project Management
Salary: £18,000
Attendance: Full-Time
 
Additional Information:

We will be looking at applications as soon as they arrive so don't hesitate to get in touch.

 
 

No agencies please

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