Research Delivery Helpdesk Manager - System1 Group

Shoreham By Sea

Closing date: 19/06/2019

System1 Group PLC has pioneered the use of behavioural science to produce and predict marketing guaranteed to drive profitable growth. System1 Group is headquartered in London with offices across Europe, in North America, Brazil, China, Singapore, and Australia.

AIM Listed, and with 10 Global Offices and over 150 employees System1 is now set for delivering the next phase of its own growth agenda. Central to this is our people. We need to hire the right people, into the right roles, at the right time. In short, we need amazing colleagues to join the S1 Revolution.

Job Description:

System1 Research are seeking a talented and experienced Helpdesk / Support Manager to oversee the seamless delivery of System1 market research projects. We are looking for somebody that can bring a fresh perspective to our Delivery helpdesk unit: rationalising current processes and instigating more efficient ones, whilst maintaining the core day to day project support required to delight our internal clients.


- Managing the Research Helpdesk in JIRA to oversee the efficient resolution of project issues
- Managing key project supplier relationships, overseeing performance and spearheading continuous improvement, including our offshore Delivery team in Bulgaria
- Implementing & upkeeping key project resources
- Advising client teams on best practices and project issues
- Leading communication with internal & external stakeholders via the System1 Research intranet & Research Delivery newsletters


Skills Range:

About you:

- Minimum of 2 years in a helpdesk / support management role
- Management of a helpdesk / service desk system e.g. JIRA, Zendesk
- Communicating with confidence to internal and external stakeholders at all levels, written and verbal
- Good academic record, ideally including a 2.1 University Degree (in any subject)
- Regular & competent use of the Microsoft suite including Office (Word, Excel, PowerPoint) and Outlook
- Comfortable conducting business data analysis, research and writing reports
- Comfortable supporting technical solutions

Useful additional skills:

- Experience working in the marketing / market research space
- Formal qualification in any area of Business Operations
- Understanding of psychology and / or “System 1” thinking
- Experience using Microsoft PowerBI and Microsoft Teams

You may have experience of the following: Research Delivery Helpdesk Manager, Helpdesk Manager, Support Manager, Support Supervisor, Support Team leader, Technical Support Team Leader, Technical Support Supervisor, Helpdesk Supervisor, Helpdesk Team Leader, Service Desk Supervisor, Service Desk Team Leader, Technical Support Manager, Service Desk Manager, IT Manager, IT Support, Technical Support, etc.

Key Area: Marketing/PR Marketing/PR
Salary: £24,000
Attendance: Full-Time
Additional Information:

37.5 hours over 5 days per week

Based in Shoreham-By-Sea (West Sussex) with private parking/5 min walk from train station with direct trains to London and Brighton.


No agencies please

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