Sales Support Admin - Industrial IT Systems Ltd


Closing date: 27/02/2019

Industrial IT Systems Ltd is a UK based B2B IT distribution company trading globally through its three e-commerce platforms. We provide niche industrial-grade computing & networking products to different industries such as Factory Automation, Health Care, Energy and Transportation. We are looking to grow our success and have ambitious plans for the future including launching and expanding into new countries.

Our industry is part of the niche professional business-to-business IT sector. We predominately liaise with our customers over the phone and via e-mails. Full training on our products, market, industry and competition will be provided.

Job Description:

We are looking for an experienced sales support administrator to join our fast-growing company. This is an ideal role for an ambitious person with business acumen.
Reporting directly to the owner and working closely with the team, the sales support admin will be required to proactively assist the entire sales process from quoting customers, engaging with customers to solve problems, to achieving customer satisfaction with outstanding sales results.


Key Responsibilities

• Assisting the sales team with general sales enquires.
• Processing orders from customers in a business-to-business environment.
• Managing customers’ expectations from product lead time to delivery.
• Liaising with suppliers around lead times, back orders, and solving problems.
• Providing a service of excellence to all customers and internal work colleagues.

Skills Range:

• Confident understanding of sales processes.
• Experience of working within a sales environment.
• Excellent communication and telephone skills at all levels.
• Outstanding written English skills.
• High level of organisation and ability to time manage to get the job done.
• High level of creative thinking and problem solving required.
• Excellent general IT and Microsoft Office Suit knowledge is essential.

Person Specification:

You will be a professional, naturally positive and driven individual. You will need to have passion for business, sales and customer support. You must be willing to take ownership of your work and utilise all the available resources to achieve outstanding results.

Key Area: Office/Administration 43-9199.00Office/Administration
Salary: £18,000 - £24,000 per annum, OTE
Attendance: Full-Time
Additional Information:

You need to have at least 3+ years of proven hands-on experience in the role of customer service and sales support in the private sector.



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