Senior Account Manager - Pragmatic Web Limited

Brighton and Hove

Closing date: 01/02/2019

Pragmatic is a WordPress focused digital agency delivering consultancy, creative and development for a wide range of clients. We've got a (shiney new) central Brighton office and would love to show you around.

We're a people focused business and have policies and processes to look after you, and support you in smashing your career goals.

Job Description:

Partnership is one of the Pragmatic core values. We don’t finish a project and sail off into the sunset, our Account Managers work closely with our clients and partners to ensure current work is a success and while strategizing about the future.

When a client comes to us with one idea, because you’re passionate about digital you’ll go back with ten. If you’re an excellent relationship builder with a drive for success then we would love to hear from you.

Reporting to our Client Services Director, you will play an integral role in the newly formed commercial team. Client retention and growth will be your main driver as well as helping secure new business. Identifying opportunities that will enable us to deliver against our strategic vision will also be key to your success.

Key activities

  • Discover and define client objectives and manage client expectations
  • Maintain an active client portfolio, growing accounts to hit targets
  • Commercially accountable for your clients
  • Grow your professional network inline with our strategic vision
  • Develop deep, long-lasting relationships with clients
  • Create and maintain accurate/accessible account documentation
  • Present technical and marketing information across on and offline platforms
  • Lead by example, contributing and sharing best practices/knowledge/resources and ideas both internally and with your clients
  • Communicate confidently and effectively with all client contacts up to the senior team level
  • Attend events on behalf of Pragmatic, such as WordCamps and conferences
Skills Range:
  • Digital agency experience is essential ideally in a web or creative environment
  • Being driven by positive relationships is a must, humanise, spend time with your clients make them feel valued always
  • Knowledge of WordPress would be highly beneficial
  • Commercially aware; a strong ability to understand what makes a business or organisation successful, through either buying or selling products or supplying services to our core markets
  • We work with some big brands and leading B2B publishers, knowledge of these markets would be advantageous
  • The role is autonomous, being self-organised is a must, you will be supported by a great team who will want to see you develop the role for yourself
  • Strong problem-solving skills, naturally inquisitive and someone that enjoys finding solutions
  • Excellent organisation skills, with the ability to prioritise tasks and manage own time
  • Someone that actively seeks out support from wider team to help improve their skills.
Key Area: Account Handling 15-1199.09Account Handling
Salary: £35k+ Dependent on experience
Attendance: Full-Time
Additional Information:

We can give you

  • Fun, friendly and supportive team
  • Diverse client base
  • Yearly trip to international WordCamps and conferences (we've been to SXSW, Seville, Vienna, Paris and Belgrade to-date) 10% of your time for innovation, learning and development
  • Health and wellbeing benefits such as contribution towards gym membership or yoga classes
  • Healthy learning and development programme to super-charge your career progression
  • Monthly team meal out - everyone heads to a local restaurant for food and drinks
  • Summer and Christmas parties
  • Innovative reward schemes for those making a big impact
  • Pension
  • Remote and flexible working opportunities
  • Birthdays off + extra day of holiday every year you're with us
  • Weekly fruit and veg for everyone's smoothies
  • Central Brighton location (fantastic new office)

Career progression
There is a clear path for AMs within the business - driven by performance, success and client feedback. In turn, this will allow you to influence and add value to larger clients as well as give you the opportunity to specialise in your role.

Pragmatic recently won an award for being the fastest growing agency in the UK. With this growth comes a wealth of opportunities for self-improvement, new roles and promotions for a proactive mentality and exceptional performance.

We try and find specialisms for each person within the team, supporting everyone’s quest to develop mastery. We look for opportunities that combine individual interests with the needs of the company. This is something we’re always keen to nurture in new employees We’re keen knowledge sharers, so there’s opportunities to train the team, clients and to offer training as a service.


No agencies please

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