Senior UX Designer - RSA


Closing date: 01/03/2019

About RSA Group

With a 300-year heritage, RSA is one of the world’s leading multinational insurance groups. Today, we employ around 23,000 people, serving 17 million customers in over 140 countries.

Visit for more information.

Job Description:

About the role

We’re looking for a Senior UX Designer to join our team. We know job titles vary. So whether you’re a UX Designer, UX Researcher, Interaction Designer or an Information Architect we want to hear from you.

Skills Range:

We are looking for the following traits:

  • Evangelising for great design practice throughout the team and wider business.
  • Being able to share the rationale and evidence behind your work in a way our partners understand, so they can feedback constructively.
  • Working closely with stakeholders at varying levels of design maturity.
  • Having patience and empathy with those who aren’t as knowledgeable about contemporary design practice.
  • Confidence to plan and estimate design and discovery phases.
  • Experience working at all stages of the product development process, from conception and discovery through to prototyping, usability testing and delivery.
  • Passion in validating your ideas and concepts in partnership with UI designers, researchers and content designers.
  • Strong history of translating ideas or prototypes into production ready designs, understanding and allowing for the constraints of the user, the business, technology and brand.
  • Confidence to lead, plan and estimate design and research phases.
  • Knowledge and interest of the latest design tools and processes, making us as effective as possible, while knowing how to get the most out of what we’ve got.

You’ll be surrounded by experts from a range of disciplines. They’ll bring fresh perspectives to challenging problems and through a collaborative approach, you can work with them to make our customers lives better.

Person Specification:

What we’re looking for:

We’re looking for someone who has been through the UCD process multiple times. Someone who’s seen the challenges it can present (particularly in large organisations) and learnt from it.

We’d also like to see:

  • The story of your work: not only what you did but, more importantly, why you did it
  • Practical experience of applying UCD methods to commercial projects
  • Experience of Agile and Lean approaches to digital product design
  • It’s a bonus if you’re familiar with the world of insurance and comfortable working within Agile teams. We often practice Scrum at RSA Digital. You’d be working closely with the other disciplines that make up our project teams

Senior UX Designers at RSA focus on:

  • Facilitating workshops and discussions.
  • Mapping processes and information architecture.
  • Communicating with key stakeholders and project teams.
  • Planning and running evaluative research approaches (like user testing) and presenting the relevant insight back to the wider business.
  • Planning and running some formative research approaches and demonstrating their benefit to the wider business.
  • Sketching and prototyping concepts using the most appropriate medium.
  • Bringing your experience of all of the above to improve the approach of the Design team.
  • Collaborating with and leading other designers and disciplines.
  • Evangelising user centred design (UCD) and applying this to projects with varying design maturity.
  • Working with Product Managers to estimate and scope projects.
  • Mentoring and helping to develop more junior members of the design team.
  • Promoting a better customer experience at every opportunity.
  • Looking for ways to promote and educate the wider business on the value of design.
  • Building, utilising and helping develop our maturing design system to build better interface experiences for our customers.
Key Area: Design/Creative 27-1024.00Design/Creative
Attendance: Full-Time
Additional Information:

Check out the team here.


RSA’s Digital team is made up of:

  • Designers (spanning several disciplines)
  • Researchers
  • Content Writers
  • Analysts
  • Product Managers

What we can offer you:

We’ll make you feel welcome from day one. This includes company socials, joining team lunches and our regular knowledge sharing sessions.

We’ll show you how great design can happen in the complicated world of a 300 year old insurance company. You’ll get to shape the way insurance happens for customers with some of the UK’s best-loved brands. And you’ll be joining at a time when our team’s reach is growing.

This role is mainly based with RSA’s Digital team in Horsham but we support remote working whenever appropriate.


No agencies please

Please mention that you found this job on the Wired Sussex website


Email this job to a friend

Make sure you’re not missing out on other opportunities by registering for Job Alerts and uploading your CV.

For tips on how to secure your dream job see our Careers Advice page.


You may also like

Digital Marketing Executive (Content & Communications)
Chapman Freeborn Airchartering Ltd,
Marketing Brand Manager
Chapman Freeborn Airchartering Ltd,
iOS Developer
Brighton and Hove
Android Developer
Brighton and Hove
Account Manager (5 Months)
Stitch Group Limited,
Burgess Hill
Articulate Storyline E-Learning Author (Contract)
Brightwave Group,
Brighton and Hove
Technical Assistant
Haywards Heath
Web Developer
Surface Impression Ltd.,
Brighton and Hove
Top of the page for: Wired Sussex