Service Manager - Madgex

Brighton, UK

Closing date: 06/12/2017

We are experts in career technology. We have been providing job board and recruitment technology to our clients since 2000, working with the world’s leading media brands and organisations in 10 languages and 14 countries.

Madgex has offices based across the globe and has been named in The Sunday Times 100 Best Companies to Work For and Great Places to Work. We’re growing our Service team, based in the centre of Brighton and we want you to apply.



Job Description:

We’re looking for a Service Manager to join our growing Service Team. You will be working with your team to ensure that Madgex’ clients receive world class and proactive service provision.

Person specification: 

  • Proven success at providing exceptional customer service
  •  A technical background and experience working with technology products & services
  • Passion and natural ability for developing and maintaining relationships
  • Demonstrable knowledge of how SaaS businesses operate
  • Strong analytical skills and attention to detail
  •  Excellent communication skills

Who You Are:

Do you have heaps of ambition and a passion for problem solving and building relationships? Do you take pride in your achievements? Are you a supportive and super productive individual who thrives when working in a team?

You will already have achieved big things whether you have a degree or not and you’ll be looking to start the next chapter in your career within a growing, global company. You are creative, consistent and dynamic as well as inspiring, supportive and a great communicator.

Key Area: Account Handling 15-1199.09Account Handling
Salary: Up to £30,000 (depending on experience)
Attendance: Full-Time
Additional Information:

Our Values

We work intelligently – we’re smart, we’re problem solvers and we innovate

We collaborate – with our clients, with each other and with our community

We’re bold – we think big, we challenge and we’re brave

We strive for personal growth – we’re ambitious, we’re driven and we’re constantly learning.

We enjoy what we do – we’re passionate, we’re supportive and we achieve

At Madgex, we are a community. We’re a friendly bunch with passion, ambition and we thrive on team work, learning & development and our regular social gatherings. As an equally important member of our team you will be rewarded with:

  • A salary of up to £30,000, reviewed annually
  • 25 days holiday, increasing each year you work with us
  • Flexible working – we believe in work/life balance
  •  Enhanced family/partner friendly policies – we want to support you in those big life moments
  •  Genuine commitment to your health and well-being, including Simply Health Cash Plan, Perkbox, Cycle to Work scheme and a whole host of activities and approaches from Yoga to monthly massages organised by our dedicated Health & Happiness team
  •  Free Food Fridays including salad, cake and our infamous Deli Day
  • Team socials – we’ve had everything from BBQs and bootcamps to beer and our annual birthday bash
  •  We're committed to your personal career growth and we'll provide you with learning and development resources
  • A dedicated Buddy in your first week alongside a full induction schedule, giving you the chance to meet the whole Madgex family and we’ll even eat cake to celebrate you joining

Equal Opportunities Statement:
Madgex is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).



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