Systems Administrator (Salesforce) - INTO University Partnerships


Closing date: 18/02/2019

INTO University Partnerships was established in 2005 at the invitation of the University of East Anglia (UEA). Seeking to address underperformance in international student recruitment, but uncomfortable with the principle of outsourcing the delivery of English language and pathway programmes, the University worked with INTO to develop an innovative public/private partnership structure. INTO UEA was created, and for the last number of years has facilitated major investment, expansion and enhanced services for international students at the University. This modus operandi has underpinned the success of further partnerships with leading universities in Europe, North America and Asia.

Job Description:

The Salesforce CRM (Customer Relationship Management) Systems Administrator is a role which is part of a growing, dynamic organization. Responsibilities of the position will evolve and change over time.

This role is a key team member assisting INTO staff in the development, implementation, and evaluation of initiatives for all phases of the student lifecycle, from prospective student through student enrolment and progression. The System Administrator is responsible for overall application configuration and assurance that staff use the Salesforce CRM in accordance with best practices.

A qualified candidate for the Salesforce Systems Administrator has expertise in software application use and proficiency. This position works with internal customers to translate user requirements making the most efficient use of the CRM.

The position will be actively involved in creating reports to support both the senior management and the admissions staff.

The system administrator will be responsible for initial and on-going training for UK operational staff.

Key Area: IT Support 15-1151.00IT Support
Salary: Band C
Attendance: Full-Time

No agencies please

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