Technical Systems Engineer - Hyve Managed Hosting

Brighton and Hove

Closing date: 12/07/2019

Hyve is a fully managed UK based cloud hosting provider with a passion for technology. Utilising a small business ethos, we focus on the highest levels of support and management services. We become an extension of your business, taking care of all aspects of running your online infrastructure. We are ISO27001, ISO9001 and ISO27017 certified, G-Cloud accredited and PCI-DSS compliant.

Job Description:

Hyve is looking for a seasoned Systems Engineer / Technical Support to work on a huge and exciting variety of projects for an established British managed hosting company with offices in Brighton, UK and Venice, CA.

You’ll be providing enterprise level help to our customers

If you’re ambitious, entrepreneurial-minded, hungry for success and looking for an exciting role in a lively and passionate environment, then read on.

Responsibilities:

- Research and identify solutions to software and hardware issues for both our client platforms and also our own cloud platforms
- Diagnose and troubleshoot technical issues (networking, web applications, databases, operating systems etc)
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through either telephone or the myhyve ticket system within defined SLAs.
- Properly escalate unresolved issues where appropriate, to relevant internal teams
- Provide prompt and accurate feedback to customer questions and issues
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged and update staff KB with new information where appropriate.
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Assist sales with architectural designs of potential new client platforms
- Build and deploy new client servers and complex platforms as required.
- Deploy, run and manage virtual network devices such as load balancers, firewalls, IPS, WAFs, Etc.
- Maintain positive relationships with clients
- Be available for advice and support via all required means to both Hyve internal staff and to customers

 
Skills Range:

Preferable skills:

- Perfect written and spoken English
- Windows server
- Linux server
- IIS/Apache
- MySQL/MS SQL
- VMware vSphere
- VMware ESXi
- Loadbalancers
- Active Directory
- Exchange
- Cisco / Juniper
- HP 3PAR / EVA storage arrays
- TCP/IP
- DNS

 
Person Specification:

- You’ll have a demonstrable track record of solving a wide variety of technical issues for many different types of customer
- You’ll be confident diagnosing and troubleshooting software and hardware problems
- Confident self-starter. Able to learn quickly, use your own initiative and be motivated to get the job done effectively
- Use a consultative, positive, solution-focused mentality at all times with a proactive and can-do attitude
- Excellent team player
- Good technical knowledge and understanding of the hosting landscape (cloud, dedicated, colocation etc)
- Amazing customer service skills and ability to resolve questions efficiently, effectively and politely.
- Strong communication and interpersonal skills
- Social and outgoing and easily able to build relationships

 
Key Area: IT Support 15-1151.00IT Support
Attendance: Full-Time
 
Additional Information:

You must be eligible to work in the UK for the Brighton position.

 
 

No agencies please

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