User Researcher - Clearleft Ltd

Brighton and Hove

Closing date: 27/02/2019

Clearleft are a mix of design thinkers, inventors, creative technologists and digital champions. All of the team are client-facing who love helping our partners achieve their business goals.

Job Description:

We’re looking for a researcher with demonstrable experience of conducting human-centered design research to join our friendly and supportive team in the heart of Brighton.

You’ll get to tackle big, interesting challenges for diverse clients — we’ve worked with Virgin Atlantic, Penguin, Spotify, UNICEF, and Channel 4 to name a few.

Skills Range:

Your role is essential in helping shape and inform the strategic direction of digital products or services, through:

  • Vision: You ask the right questions early to be able capture, rationalise and articulate the mission, goals and desired outcomes of each client project
  • Research: You can confidently recruit, plan and conduct qualitative and quantitative research with users and business stakeholders
  • Empathy: You establish genuine empathy and appetite amongst colleagues and clients for the needs of the users, customers or audiences of the products and services being designed
  • Insight: You diagnose key client opportunities by synthesising evidence efficiently and effectively, including that provided by secondary research
  • Validation: You can rigorously measure the impact of design work by facilitating lab-based & remote usability testing, and other validation methods, that produces a high standard of research findings and design recommendations


Based on your prior experience and seniority, you may also be responsible for:

  • Analysis: Interrogating each client’s industry or domain, including the market landscape & competitors
  • Relationships: Nurturing long term relationships with our clients
  • Leadership: Coaching, mentoring and leading junior colleagues
  • Outreach: Being an active participant of the broader research community
Person Specification:

We’re a group of smart, passionate people with the support, trust and freedom to do the job we love. We’re free from the typical constraints of big agencies and have fostered a culture that encourages you to do the best and most fulfilling work of your career. There are a number of key attitudes shared by everyone at Clearleft:

You get under the skin of problems
You insist on a deeper understanding of the problem before rushing into solutions, even if that sometimes means starting out with ‘just enough research’. You focus on the needs of the people using your products and services, but are able to understand the complexity involved in balancing them with the client’s organisational goals or technical constraints.

You think strategically
You are a big–picture thinker but understand the benefits of making complex ideas simple through diagrams, concept maps, sketches or other visual thinking techniques. Workshops are often your medium, and the outputs are invariably walls full of drawings and post-it notes. You enjoy sketching out ideas with clients and teammates.

You are articulate
You understand that success can often rest on the quality of communication. You prefer discussion over emails and documents. You pride yourself on expressing your ideas clearly and with a strong sense of purpose that encourages trust from your colleagues and clients, whether that’s a conversation around a whiteboard, an innovative design concept or a strategy presentation in a slide deck.

You collaborate
You do your best work collaborating within cross–functional teams and know that shared understanding is the critical factor in achieving a successful outcome. You instinctively share your findings and ideas with colleagues, peers and the community, and love to see them adapt and evolve as a result of constructive criticism.

You value outputs, but know that outcomes are what matter
You know the best way to tackle complex problems is by remaining adaptable. You understand and respect the differences between the various research, design or development methodologies (such as JTBD or Agile), while not following any practice unknowingly. You have an array of techniques to draw upon, but focus on the outcomes of your work, rather than fetishise the way it looks or how it’s delivered.

Key Area: Usability 15-1151.00Usability
Salary: £35k–£55k depending on experience
Attendance: Full-Time
Additional Information:

Applicants must be eligible to work in the UK.

We endeavour to get in touch with candidates within two weeks of you contacting us, which typically begins with a casual chat prior to a more formal interview process


No agencies please

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